Disaster Relief

To Our Valued Clients:

We are deeply saddened by the devastation caused by Hurricane Harvey. First Continental Mortgage is here to assist you through this very difficult time, as it relates to your mortgage loan.

Below is a summary that contains helpful information:

Disaster Relief

For borrowers in FEMA-declared disaster areas:

  • If you have been directly impacted either due to property damage and/or financially impacted from the recent disaster, you may qualify for a forbearance of your monthly mortgage payment for a minimum of 3 months. Should you qualify, monthly payments are not required.  Approved amounts then not paid during the forbearance period will become due at the conclusion of the forbearance plan.  However, near the end of the forbearance plan period, your hardship and financial status will be reassessed to determine if you are eligible for additional workout options.  It is important to understand that you must be approved for the monthly payment forbearance.  Do not miss your monthly mortgage payment without this approval.  Please reach out to our Disaster Recovery team at 1-877-629-6997 and press 1 for assistance should you wish to apply for this forbearance option.
  •  Our borrowers will not incur any late fees, negative credit reporting or receive collection calls for the next 90 days.  

Insurance Claims

To make an insurance claim, first contact your homeowners insurance company. If you need assistance with contact information for your insurance company, please dial customer service at 1-877-629-6997.  

  • When you receive your claims check, it will be issued in your name and in our name.
    • If the check is $10,000 or less, we will be able to endorse your check in our Houston office. Please contact 832-613-9348 or 832-613-9309 for further instructions. 
    • If the check is more than $10,000, please contact our claims department at 1-866-222-8118.

If you do not have flood insurance,  please contact FEMA at 1-800-621-FEMA or visit FEMA online at www.DisasterAssistance.gov  to review what assistance options are available to you.

We are here to assist you in any way possible, so please do not hesitate to contact me.  My direct office phone number is provided below.

Regards,

DeShone Dabney
Servicing Manager

First Continental Mortgage, Ltd.
NMLS ID #56321
11011 Richmond Ave, Suite 800
Houston, TX 77042
P  832.613.9348
832.613.9421
E  ddabney@fcmchou.com


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